GENERAL
Multibhashi Solutions Pvt Ltd. (“Multibhashi” or “We”) is a private limited company incorporated under the Companies Act of India with registered office at B-87 JAI JAWAN COLONY I DURGAPURA,TONK ROAD JAIPUR Jaipur RJ 302018 IN.
If you are reading this, it’s because you want to know what information we are collecting about users (“You”) on www.multibhashi.com, www.multibhashi.in, www.blog.multibhashi.com (“Sites”) and on Multibhashi App (“App”), what we are doing with it, and what your options are. If you have any questions or concerns after reading this, please email us at Anuradha@multibhashi.com.
This Privacy Policy (“Policy”) applies to the services extended by the Multibhashi Sites and App (“Services”). This Policy describes only our online information collection and use practices at the Sites and the App; it doesn’t apply to information we collect about you offline, such as over the phone or in person. By using our Services, you consent to this Policy. We reserve the right to amend the Policy and amendments will be effective as of the moment of publication on the Sites. You should check the Sites regularly for amendments.
We are committed towards the security of your privacy and this document further details our information practices.
COLLECTION OF YOUR INFORMATION BY US
When you use Multibhashi, You provide us with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.
Multibhashi stores your IP address when you login to the website or download the app. Also, your device ID and type are stored in case of app. We also use cookies for data collection. A cookie stores small bits of information stored by your browser which can be later used for providing customised services . Although you can disable cookies whenever you want through your browser settings, they are recommended to enjoy personalised services and a better learning experience.
Once inside the website or app, you are prompted to make an account and during this process we may collect your email address, name, phone number, address and other personal details.We may also ask you to share the OTP sent via SMS or a password or to verify a link sent on your e-mail address. All this is necessary to uniquely identify and authenticate you.With your permission we may also collect info about your location, age, gender and contact list.
While you are using our services on web or app, we record your responses and activity data, including but not limited to, textual and voice responses and session details.
Reasons for collecting Information:
We use personal details and other information to maintain the general and personalised content and functionality of the Services. In addition, we use personal details to make it possible to accommodate your requests, and so that we are able to provide you with service when using our Services and for the purposes set out elsewhere in this Policy. More specifically, it may be used for one of the following:
1. To personalize your experience and make bespoke recommendations
2. To help you efficiently access your information and the progress each time you use our Services
3. To improve or add to our Services based on the information and feedback we receive from you
4. To administer a contest, promotion, survey, etc. or to maintain record of our dealings with you
5. To help you to connect with your friends from SNS or device’s contacts on our Services
6. To analyze and draw trend reports from aggregated statistics of user activity
7. To send periodic emails for sharing information and updates pertaining to your order, occasional company news, updates, related product or service information, etc.
USE OF YOUR INFORMATION BY US
Multibhashi may use the information collected by you for the following purposes:
Authentication: Your personal information helps us identify you uniquely and authenticate your use of Multibhashi services by creating an account
Personalisation: Based on the data on your activity patterns and responses, Multibhashi customises the content and its delivery to you so that the learning experience can be made more meaningful.
Notifications: Your email address and phone number stored by us can be used to send you helpful notifications through e-mails and SMS which add to the effectiveness of the service.
Communication: Your personal details may also be used to answer your queries/doubts
Legal Purposes: In case of a legal situation, your information may be used to comply with the law to help an investigation or legal proceeding
SHARING OF YOUR INFORMATION WITH THIRD PARTIES
Multibhashi gives highest importance to the safety of your information. However, there are certain cases where we might have to share your data with third parties as necessitated by law or despite our best intentions, we may be intercepted by ill-willed entities. Therefore, it is advisable to be fully aware of the risks associated with sharing your personal information with us. Following are a few instances where we might share your personal data with external parties:
WITH REGULATORY AUTHORITIES: In cases of legal proceedings or investigations by a government body, we may be obligated to disclose all your information stored with us to help the process
WITH EMPLOYEES, CONTRACTORS, AND AFFILIATED ORGANIZATIONS: Strictly on a need-to-know basis in order to process it on Multibhashi’s behalf or to facilitate smooth functioning of our Services, such as providing network services, IT support, and customer service.
WITH THIRD PARTIES: Such that they may provide you information about the products and services they offer.
WITH PARENT COMPANY, SUBSIDIARY, INVESTOR, OR ACQUIRER: In the event of corporate sale, merger, reorganization, sale of assets, dissolution, or bankruptcy, your information maybe part of the transferred assets.
However, personally identifiable information like name and e-mail address will not be shared with any such external parties.
AGGREGATED STATISTICS
Multibhashi may collect statistics about the behavior of users to its Services. When in the aggregate form and not pointing to a particular individual, we may display this information publicly or provide it to others.
PAYMENT:
We may use and share the User information with reliable and reputed third-party payment gateway to whom we are associated in order to ensure swift and comfortable payment mechanism for the User. The third-party payment gateway and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information and your credit/debit card details will be handled by these providers. Once you leave our apps or website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY OF YOUR INFORMATION
At Multibhashi, we are committed to the security of your privacy which is why we have taken adequate measures to ensure that your information is safe with us. However, since no system can guarantee 100% safety against hackers, we advise you to use the website and app assuming that the details you share with us maybe compromised in case of a cyber security breach.
THIRD PARTY LINKS / ADVERTISERS
We may include or offer third party products or services on our website. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and other technologies to collect information for such purposes. Pixel tags enable recognizing a browser’s cookie when a browser visits the site on which the beacon is located, and to learn which banner ads bring users to a given site. Similarly, ads appearing on any of our Services may be delivered to users by advertising partners, who may set cookies. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
This Policy covers the use of cookies by Multibhashi and does not cover the use of cookies by any third-parties. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites. Nonetheless, we seek to protect the integrity of our Services and welcome any feedback about these sites.
UPDATION/DELETION OF YOUR INFORMATION
Once you update/delete your personally identifiable information through your account settings like name and e-mail address in the Multibhashi website or app, this old/deleted information is not stored in any form at our end. You have every right to cease to hold an account with us as and when you want. However, the past activity data associated with your account is intact in anonymous form with us and we may utilise it for research and analysis purposes in order to improve the quality of our services.
REVISION OF POLICY
Multibhashi reserves the right to revise this privacy policy as and when needed and a notice of revision, in case of material changes, will be provided on the website. However, it is your responsibility to stay updated on any policy revisions and we will take your continued use of our services as the acceptance of the new policies.
MORE INFORMATION
If you still have questions regarding privacy issues and how we handle your information that we store, please feel free to reach us at mail@multibhashi.com
